Paul Gemmel

Paul Gemmel

Associate Professor of Healthcare Management





LinkedIn: PaulGemmel


Research Interests:


Service operations management: service design, service blueprinting, front-office/back office configurations

Healthcare operations management: patient flow logistics, access blocking in ER, lean in healthcare

Business-to-business services: service-level agreements, servitisation




Managing Service Organisations

Service Management for Public and Social Profit Organisations

Service Management for Healthcare Organisations

General Management and Organisation in Healthcare


Key Publications:


Journal Articles


Trybou, J., De Pourcq, K., Paeshuyse, M. and Gemmel P. (2013), "The importance of social exchange to nurses and nurse assistants: impact on retention factors", Journal of Nursing Management (forthcoming).

Bruneel, J., Van de Velde, E., Clarysse, B. and Gemmel, P. (2012), “Improving the success of radical innovation projects within established firms: engaging employees across different hierarchical levels” Technology Analysis and Strategic Management 24(9), p.951-965.

Trybou, J., Gemmel, P. and Annemans, L. (2011), “The ties that bind: an integrative framework of Physician-Hospital Alignment”, BMC Health Services Research, 11(36), p. 1-15.

Gemmel, P, Vandaele, D and Tambeur, W (2008), "Hospital Process Orientation: the Development of a measurement tool", Total Quality Management & Business Excellence, 19(12), p. 1207-1217.

Verhaeghe, R., Vlerick, P., De Backer, G., Van Maele, G. and Gemmel, P. (2008), "Recurrent changes in the work environment, job resources and distress among nurses: A comparative cross-sectional survey", International Journal of Nursing Studies, 45(3), p. 382-392.

Vandaele, D., Rangarajan, D., Gemmel, P. and Lievens, A (2007), "How to govern business services exchanges: Contractual and relational issues", International Journal of Management Reviews, 9(3), p.237-258

Vandaele, D. and Gemmel, P.(2007), “Purchased business services influence downstream supply chain members”, International Journal of Service Industry Management , 18(3), p. 307-321.

Verhaeghe, R., Vlerick, P., Gemmel, P., Van Maele, G. and De Backer, G. (2006), "Impact of recurrent changes in the work environment on nurses’ psychological well-being and sickness absence", Journal of Advanced Nursing, 56(6),p. 646-656.

De Man, S., Gemmel, P., Vandaele, D., Vlerick, P., De Bondt, P. and Dierckx, R. (2005), “Impact of waiting on perception of service quality in nuclear medicine”, Nuclear Medicine Communications. 26(6), p.541-547.

De Man, S., Gemmel, P., Vlerick, P., Van Rijk, P. and Dierckx, R. (2002), “Patients’ perceptions of service quality and patient satisfaction in nuclear medicine”, European Journal of Nuclear Medicine, 29(9), p. 1109-1117.

Gemmel, P. and Van Dierdonck, R. (1999), “Admission Scheduling in Hospitals: the Gap between theory and practice”, The International Journal of Operations and Production Management, 19(9), p.863-878.





Gemmel, P., Van Looy, B. and Van Dierdonck, R., (editors)(2013), "Service Management: An Integrated approach. Third Edition", Pearson Education, London.


Gemmel, P. and Verleye, K. (2010), Service management voor zorgorganisaties [Service management for healthcare organizations]. Brugge: Die Keure.

Verleye, K. and Gemmel, P. (2009), Innovation in the elderly care sector - at the edge of chaos. Gent: Flanders District of Creativity and Vlerick Leuven Gent Management School.


Honours and awards: